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 August 21, 2008
If We Don’t Manage Compliance, Compliance Will Manage Us!
Healthy Outcomes Conference, 2002
RB Coambs, PhD
This presentation given by RB Coambs at the recent Healthy Outcomes Conference in April 2002 contains valuable information on the costs and causes of non-compliance across several different therapeutic categories.

The Pharmaceutical Industry
Peppers and Rogers Group, January 2002
Customer Relationship Management has become a viable business strategy across all industries, including the pharmaceutical industry. Companies in this traditionally product-focused environment have seen profit shrink due to increased competition and issues such as shorter patent lives and growing buffers to customers. Peppers and Rogers has assembled some of its most interesting writing in this area, highlighting articles and case studies in the pharmaceutical industry.

Lessons in Telehealth
Canadian Healthcare Management, June 2002
Ed Brown, MD
Many telehealth programs have come and gone over the past 40 years and we can learn something from all of these experiences - both from the successes and the failures. This article examines lessons learned from several telehealth programs around the world.

Enhancing Compliance in Lipid Lowering Treatments
Archives of Family Medicine, Nov/Dec 2000
Judith H. LaRosa, PhD
No medications work if patients do not take them. Unfortunately, patients who need lipid-lowering therapy are likely to need it long-term, perhaps for a lifetime. Yet, many do not adhere to the prescribed medication regimen. This article reviews some major studies of compliance for lipid-lowering drugs.

Costs of Non-compliance and Inappropriate Use of Prescription Medications in Canada
Health Canada, 1997
RB Coambs, PhD et al.
The economic costs to Canada's health care system of prescription medication non-compliance and inappropriate use have been estimated to be as high as $7-9 billion annually.

Health Behaviour Models
Washington State Dept. Of Health, 1998
Behaviour change is a complex process, often difficult to achieve and sustain. Health professionals realize that, in their work to encourage healthy behaviours, they are competing against powerful forces, involving social, psychological and environmental conditioning. Information is not enough. The benefits of change must be compelling.

Policy Statement: Seniors and Prescription Drugs
Canadian Association of Gerentologists, November 1999
While, the fiscal integrity of the Canadian health care system is of concern for all Canadians, current cost-sharing policies for prescription drugs penalize seniors who are in the poorest health, or who have the misfortune to have illnesses where the cost of therapy is particularly high.

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